This policy explains voluntary refunds, statutory withdrawal rights for consumers, and statutory rights if an eSIM is defective or not supplied as agreed. It applies to orders placed through www.esim-turkey.com.
eSIM Turkey acts as an intermediary/reseller and does not operate its own telecommunications network. Some refund or technical decisions require confirmation from the third-party eSIM/mobile network provider responsible for the selected plan.
Nothing in this policy limits mandatory statutory rights, including rights relating to defective digital products or non-performance.
We generally refund unused eSIMs where all of the following apply:
Activated, installed or used eSIMs may be excluded from voluntary refunds if the plan has already been delivered or consumed. This does not affect statutory rights if the eSIM is defective, wrongly delivered or not supplied as agreed.
If an eSIM does not work as expected, contact us promptly before deleting the eSIM profile. We will check setup, device compatibility, provider status and network availability.
Depending on the case, we may offer troubleshooting, replacement, full refund or partial refund.
If you are a consumer, you generally have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period starts on the day the contract is concluded.
To exercise your right of withdrawal, send us a clear statement that you wish to withdraw from the contract, for example by email or post:
Check for Trips GmbHYou may use the model withdrawal form below, but this is not mandatory. To meet the deadline, it is sufficient that you send the withdrawal notice before the withdrawal period expires.
If you withdraw validly, we will refund payments received from you without undue delay and no later than 14 days from the day on which we receive your withdrawal notice. We will use the same payment method you used for the original transaction unless expressly agreed otherwise.
For digital eSIM delivery, no physical return is required. If you expressly requested immediate delivery/performance before the withdrawal period ended, statutory rules on expiry of the withdrawal right or compensation for performance already provided may apply.
During checkout, we ask you to expressly consent to immediate delivery of the digital eSIM before the withdrawal period ends and to acknowledge that the right of withdrawal can expire once the digital content/service is supplied or fully performed, as permitted by law.
If you do not want immediate delivery, please do not place the order for instant digital fulfilment. Contact support before ordering if you need delayed delivery.
Email support@esim-turkey.com with:
Approved refunds are returned to the original payment method where possible.
If you wish to withdraw from the contract, you can copy and complete this form:
To Check for Trips GmbH, Hintergasse 6, 65428 Rüsselsheim, Germany, support@esim-turkey.com:
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following service: Turkey eSIM plan.
Signature of consumer only if this form is submitted on paper.
