Contact Us
Have questions? We're here to help 24/7.
For faster order support
Send the email address used at checkout and your order or checkout reference. Please do not send card details, passwords, full payment credentials or a complete eSIM activation code.
What we can help with
Ask about choosing a plan, device compatibility, QR-code setup, activation, payment status, delivery emails, fair-use limits or an eligible unused-eSIM refund.
Real offices
Our team is based in Germany and Istanbul
eSIM Turkey is operated by the registered German company Check for Trips GmbH and supported by our Istanbul Welcome Card A.Ş. travel office in Beyoğlu. We publish these locations so you know who stands behind the service. eSIM orders and support are handled online; an office visit is not required.
Check for Trips GmbH
Hintergasse 665428 Rüsselsheim
Germany
HRB 96248 · Amtsgericht Darmstadt
Istanbul Welcome Card A.Ş.
Kemankeş Karamustafapaşa Mah.Mumhane Cad., Nimet Hanı No: 45
İç Kapı No: 27
Beyoğlu / İstanbul, Türkiye
Office hours: Monday–Friday, 09:00–18:00
Company and legal enquiries
eSIM Turkey is operated by Check for Trips GmbH in Germany. Customer questions should go to support@esim-turkey.com. For formal company information, registration details and the legal provider address, please see the imprint.
View legal provider details
